Rex Hanoi Hotel

The location, room cleanliness, staff professionalism and friendliness, value for money, facilities. Kim the Guest Relations officer was very helpful and attentive. In fact everyone in each department from concierge, front office to F&B personnel are so welcoming, professional and attend to your needs quickly. They would also offer suggestions for things to do around the old quarter area as well as various famous eateries. The hotel's rooftop bar is absolutely wonderful. It is a spectacular place up there to see the sunset and the entire Hanoi skyline during a nice sunny day. We left an item and called the hotel several days later and it was kept for us to collect. The location is extremely strategic, pretty much 5 -15 minutes walk to just about every sightseeing place, the lake, shops, cafes and bars, restaurants and amazing street food scenes Hanoi is famous for. Breakfast spread is also comprehensive. It is a fabulous 4 star hotel with great value for money, friendly and attentive staff, strategic location within few hundred metres walk to just about everything the old quarter has to offer.

Great breakfast and location. It is a beautiful historic hotel. Enjoyed the pool and my husband took advantage of the spa services available. Nice room and comfy bed, good shower pressure. Loved the roof top bar.

Location location location👌. The hotel was just beautiful. Loved the size of the room with a separate lounge area and an extra toilet. Located in the guts of Old Quarter which made easy walking to everything, markets, restaurants, sight seeing, hop on hop off buses. The staff were so friendly and helpful. Provided a breakfast box when we left early in the morning for the airport which was very appreciated as food at the airport is quite expensive. Loved my time at the Rex Hotel. Worth every cent ❤️❤️

An excellent hotel with all the amenities. We were welcomed at the front desk by Rose who proved to be a great resource for us. She let us know which streets to find souvenirs, arranged a tour on a cyclo of Old quarter and suggested special festivities that we might like to go to. The breakfast buffet had an array of different items *clearly indicating ones that may be vegetarian or gluten free. The waitstaff was cheerful and welcoming. Kudos to Lip who reached out to get to know us. His friendliness and sincerity is a true reflection of the Vietnamese people. .

* Location, right in the middle of Hanoi Old Quarter. Shops/massage/hair salons on the hotel's doorsteps. The lake is few mins walk away * Staff always very helpful, will go the extra mile if needed * Hotel/room is clean * Bedding material and matress are of good quality * Lift always work (there are 2 of them) * Air con works well * Hot water works well * Toileteries good quality * Indoor swimming pool is clean, towels provided * Breakfast is awesome, lots of tasty choices * Rooftop bar is ideal to relax, bar staff are friendly * 24/7 reception is opened - assistance available at all times * Staff take exceptional care of guests, from the moment you step in the hotel until one leaves.